It's all about service : how to lead your people to care for your customers /
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| Main Author: | |
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| Format: | Book |
| Published: |
Hoboken
John, Wiley and sons, Inc
2005
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| LEADER | 00000nam a22000007a 4500 | ||
|---|---|---|---|
| 020 | |a 047716758 | ||
| 082 | |a 658.8'12 |b PEL | ||
| 100 | |a Pelletier, Ray |9 9368 | ||
| 245 | |a It's all about service : |b how to lead your people to care for your customers / | ||
| 260 | |a Hoboken |b John, Wiley and sons, Inc |c 2005 | ||
| 300 | |a xxiv, 232 p. | ||
| 650 | |a employee empowerment, leadership, interpersonal relations, customer relations |9 9369 | ||
| 942 | |c BK | ||
| 999 | |c 3012 |d 3012 | ||