Published 2011
Table of Contents:
“…Your business woes are keeping you up at night -- Effective leaders create good company cultures -- Declare war on complacency and incompetence -- Where are you in the business
lifecycle? -- You don't have to stay where you are -- An action plan for change -- Woo your customers: the power of the thrill -- Thrill to the nth degree: learn from the masters -- Thrill, thrill, and thrill some more -- Does your business "thrill?" …”
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