Published 2013
Table of Contents:
“…Back up to
go forward : we are neglecting three essential communication habits -- Invert your expectations : expect less from technology and more from people -- Lose your friends : important relationships are being trumped by people you barely know -- Stop talking : hyper-communication is the problem, not the solution --
Don't be yourself : it's an excuse for neanderthal behavior -- Play dumb :
don't
pin the tail on the donkey -- Question your questions : questions make many conversations worse --
Ignore your (tell-tale) heart : it wants you to talk without a plan --
Don't solve problems : you are messing around with far too many issues already -- Blow things off : protect what matters by letting
go of what doesn't -- Let difficult people
win : stop trying to impose your will on tough communicators -- Respond with weakness : bring a stick to a knife fight -- Overlook people -- Change the underlying conditions, not the person -- Take things off the table : just because you
can talk about something doesn't mean that you should -- Be boring : most conversations are exciting for all the wrong reasons -- Give people what they want : few things connect like a story.…”
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