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  1. 1
    Assessing service quality : satisfying the expectations of library customers

    Assessing service quality : satisfying the expectations of library customers by Hernon, Peter

    Published 2015
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    Meeting community needs : a practical guide for Librarians

    Meeting community needs : a practical guide for Librarians by Mackella, Pamela H.

    Published 2016
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    Engaging in evaluation and assesment research

    Engaging in evaluation and assesment research by Hernon, Peter

    Published 2011
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