APA (7th ed.) Citation

Martin, W. B. (1989). Managing quality customer service. Crisp publications, Inc.

Chicago Style (17th ed.) Citation

Martin, William B. Managing Quality Customer Service. San Francisco: Crisp publications, Inc, 1989.

MLA (9th ed.) Citation

Martin, William B. Managing Quality Customer Service. Crisp publications, Inc, 1989.

Warning: These citations may not always be 100% accurate.