APA (7th ed.) Citation

Pelletier, R. (2005). It's all about service: How to lead your people to care for your customers. John, Wiley and sons, Inc.

Chicago Style (17th ed.) Citation

Pelletier, Ray. It's All About Service: How to Lead Your People to Care for Your Customers. Hoboken: John, Wiley and sons, Inc, 2005.

MLA (9th ed.) Citation

Pelletier, Ray. It's All About Service: How to Lead Your People to Care for Your Customers. John, Wiley and sons, Inc, 2005.