The power of apology /

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Bibliographic Details
Main Author:	Engel, Beverly
Format:	Book
Published:	New York John wiley and sons.Inc 2001
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LEADER	00000nam a22000007a 4500
020		\|a 0471399078
082		\|a 158.2 \|b ENG
100		\|a Engel, Beverly \|9 8320
245		\|a The power of apology /
260		\|a New York \|b John wiley and sons.Inc \|c 2001
300		\|a 253 p.
942		\|c BK
999		\|c 12129 \|d 12129