APA (7th ed.) Citation

Engel, B. (2001). The power of apology. John wiley and sons.Inc.

Chicago Style (17th ed.) Citation

Engel, Beverly. The Power of Apology. New York: John wiley and sons.Inc, 2001.

MLA (9th ed.) Citation

Engel, Beverly. The Power of Apology. John wiley and sons.Inc, 2001.

Warning: These citations may not always be 100% accurate.